Cancellation 

If your cancellation is at least 24 hours in advance of your consultation appointment, you will receive a full refund minus 5% of the payment amount for administrative fees. If your cancellation is less than 24 hours in advance, you will be refunded for 50% of the consultation fee paid.

Reschedule

If you reschedule your appointment at least 24 hours in advance of the consultation, you will not incur any fees. If you reschedule less than 24 hours in advance, you will be refunded for 50% of the first consultation scheduled.

Late

If you are over 10 minutes late to your appointment the consultation will be cancelled and you will be refunded for 50% of the consultation fee.